PTP CT Platform Update 4.41-0 Now Available
PTP Platform service pack v4.41-0 is now
available. Click here to find out
more about this service pack and also HMRC's latest 2008/09 SA100
exclusions for online filing.
Latest news on CT release
Following the release of CT Platform version 4.4-0 that
included the HMRC changes to online filing that took effect on
Monday 23rd November, the support line has experienced a
higher volume of calls and so there is an unusually high wait time.
Thank you for your patience during this busier period.
The two main issues that were generating more calls have now
been resolved in version 4.41-0, namely:
- In version 4.4-0 of CT Platform, where the "I attach
computations for the period" box on Page 1 was ticked and you did
not attach a separate computation PDF file created outside of the
PTP CT Platform program, you would receive a HMRC rejection error
code 9116 because the system generated schedules were not being
identified as computations. This issue has now been resolved in
version 4.41-0 and the system generated "Adjustment to profit"
schedule will now be attached as a computation where the "I attach
computations for the period" on page 1 is also ticked. If the
"Adjustment to profit" attachment option is unticked, you will need
to attach your own PDF of the CT computation.
- There was an issue with the CT600 (Short) form which
meant that when attempting to prepare the return for FBI a
blocking message is displayed stating:
"Box 21 must be completed if Box 18 is positive"
IMPORTANT - PTP CT Platform Online Filing
As you may already be aware HMRC has launched a new
corporation tax return online filing system on Monday, 23 November
known as ChRIS, the same system currently used for Self Assessment
tax returns.
Version 4.4-0 of CT Platform was released to cope with the new
system at HMRC and this will enable you to online file CT600 forms
from Monday, 23 November.
Please note that any CT600 forms prepared for FBI in version
4.3-0 and not sumbitted by the end of Thursday, 19 November will
need to be re-prepared in version 4.4-0 before being submitted
online on or after Monday, 23 November, otherwise the submission
will fail.
HMRC online Filing availability.
Monday 7 December 21:00 - 23:59
Due to a scheduled upgrade, you will be unable to access HMRC's
online service between 21:00 and 23:59 on Monday 7 December. If you
use commercial software you will be unable to submit your returns
at this time. We apologise for any inconvenience this may
cause.
January Peak time filing notice from HMRC
In the last days of January the large numbers of people filing
Self Assessment returns online can cause temporary peaks of
exceptionally high usage. At these times we may need to manage this
traffic for short periods in order to control the flow of some
returns through our systems.
One of the ways that we can do this is to temporarily 'park'
submissions at the busiest times and then release them into our
systems in a controlled way for validation and processing at less
busy times. This would affect both users of commercial software
packages and HMRC’s software. In both cases customers would have to
wait longer to find out if their submission has been successful or
not. It is expected that any delays would be for no longer than 24
hours.
Our expectation is that 'parking' of submissions will only be
required in very exceptional circumstances (e.g. exceptionally high
volumes) and for short periods to manage the flow of traffic
through our systems. Due to the need to react quickly to
exceptional circumstances we will not be able to provide you with
any advance notice of when 'parking' of submissions is to be
implemented or for how long it will be in place.
Please follow the links below for information on any future HMRC
service downtimes and any current service issues that may affect
you:
Future online service downtime
Service issues - Self Assessment
Transfer forward of Self Employment Pages
Important information relating to the issue where the details on
the self employment pages for 2007/08 are not correctly
transferring forward into the 2008/09 return.
Since we became aware of this issue at the beginning of April we
have been working on resolving this retrospectively, but due to the
complexities of all the possible connotations of what may or may
not have been done with the data, both last year and since
updating, there is a significant risk of causing further problems
for you by issuing an update. Following full discussions with our
support team and to prevent further problems we will therefore not
be issuing a retrospective fix
We apologise for any inconvenience this may cause but would like
to assure you that we believe this is the best possible way forward
for you as our customer, under the circumstances.
However, the issue can be overcome manually in one of two
ways:
1. If you had a set of full self employment pages on the
2007/08 return you can now delete the 2008/09 tax return that has
been created and redo the transfer forward and it will re create a
2008/09 return with the correct set of self employment pages and
corresponding brought forward entries.
2. If you had a set of short self employment pages or have
already started completing the 2008/09 return then you must delete
just the self employment pages and re add them.
PTP Software updates policy:
In order to ensure the best possible customer service we
aim to release regular service packs as necessary
throughout the year to rectify any issues that we become aware of
that require urgent attention.
Frequently Asked Questions April 2009 onwards
General information
It has been brought to our attention by some of our customers
that when filing amended returns online it doesn't
automatically change the figures with HMRC (both personal and
corporate) as a manual amendment is needed at their end. This
manual amendment by HMRC does not always take place.
In some cases you may have to phone HMRC to
get them to update their system.
Individuals - Tax Return
Q: Do you allow for the submission of amended returns?
A: Yes. You must be running version 4.31-0 of PTP Platform to be
able to use this functionality.
Q: Do you allow for the submission of earlier years
returns?
A: Yes. HMRC now allow for the submission of the previous year
(2008) return online. You must be running version 4.31-0 of PTP
Platform to be able to use this functionality.
Q: I am getting a pre-filing validation that states Error in
XML: The Pattern constraint failed. Tag is 'Postcode’. Line nn,
position nn.
A: This is caused by changes to the HMRC validations with regard to
postcodes. We recommend that you re-enter the postcode in the
client main details and your firm details (via the spanner icon) to
resolve this validation.
Q: I am trying to run a quick backup but the program is stating
that it is skipping files?
A: This message is caused because the Backup will only function
correctly on a network if the data path selected within the program
via the spanner icon is to a mapped drive letter rather than a UNC
path. The installer for 2009 has reverted the path within the
program to a UNC and so this will need to be re-selected before a
successful backup can be achieved.
Q: I am trying to import accounts information into the self
employment and partnership pages of a tax return using the clip
board method but I am getting an error?
A: This issue has been rectified in the version 4.05-0 and
subsequent service packs.
Q: After running a calculation I should not have to make a
payment on account because the amount outstanding is below £1000
but the program is showing a payment on account due?
A: The deminimus limit for payments on account was raised from £500
to £1000 in 2008/9 this issue has been rectified in the version
4.05-0 and subsequent service packs.
Q: I have a client that is due a repayment and have selected
that this goes to me as the nominee but my address is not printing
on page TR5?
A: This issue has been rectified in the version 4.05-0 and
subsequent service packs.
Q: I have tried to prepare a return for FBI and am getting an
error message “automation error – the server threw an exception”
which then closes PTP
A: This suggests that some of the system files have not registered
correctly on the workstation during the installation and
therefore you will need to run an additional registration file
- regasm.exe file Click
here
Q: I am trying to print a return and I am getting EC–2146234304,
Message – Automation error and then PTP closes.
A: You will need to re-run the latest update file. To do
so, browse to your data location and double click the latest
UpdateTP.exe file, complete the installation and then the printing
routine will work correctly.
Q: I have completed a return with Capital Gains Pages and the
gains from the 2007/08 return have come through as losses brought
forwarded from 95/96 and earlier.
A: This issue is resolved in the latest version, you can delete the
08/09 return and redo the transfer forward or the figures can be
manually amended.
Q: I am completing a return with foreign dividends and when I
run the tax calculation it is grossing up the gross figure I have
entered for the dividends?
A: There has been a change in legalisation regarding foreign
dividends which has taken effect from April 2008. There are
detailed guidance notes on page FN7 of the tax return guide.
Q: I am completing a tax return with Capital Gains Tax pages and
have ticked the manual entry box. When I enter the disposal value
and then the overall net gain figure, the program is
entering the same figures into box 17 and 18, 23 and 24 or 30 and
31 (depending on the asset type) which is incorrect?
A: This issue is resolved in version 4.2-0. Please note this was
resolved for trusts in version 4.05 and later.
Q: I have completed the Land and Property pages on an SA100
showing unused losses brought forward to carry forward and I am
then getting an HMRC pre filing validation error 6472 saying
“the amount in box (POR38) must equal (POR36) minus (POR37). Please
check
A: This issue has been rectified in version 4.05-0 and later of Tax
Platform, which on screen now gives an additional box 36A to show
losses brought forward, and then box 37 needs to be completed with
the amount of any losses being offset against income in
2008/09.
Q: I am trying to complete the Land and Property pages and enter
Capital Allowances but I am getting a warning message saying I
cannot have a larger figure in box 32 than in box 30.
A: This issue has been rectified in the version 4.05-0 and
subsequent service packs.
Q: I am trying to prepare a return for FBI where I am
claiming rent a room relief where my rents are £4,250 or less and
so have only crossed box 4 on page UKP1 and I am getting a pre
filing validation saying “Error in XML: Value '0' was either too
large or too small for Positive Integer. Tag is
'NumberOfProperties'. Line 128, position 72”.
A: This issue has been rectified in version 4.1-0 service
pack.
Q: I am completing a clients tax return with Non Residence pages
and in box 12 (number of separate occasions that you have been to
the UK during 2008/09) I have entered a zero but when trying
to prepare the return for FBI I am getting pre filing validations
saying “Error in XML: Value '0' was either too large or too small
for Positive Integer. Tag is 'NumberOfSeparateOccasions'. Line 143,
position 79”.
A: You will need to delete the entry from box 12 leaving it
blank. It will then be possible to file online.
Q: I am completing a client’s tax return and have only got Non
resident supplementary pages. On screen question 9 is ticked yes
correctly but on the printed copy question 9 is being ticked
no
A: This is resolved in version 4.31-0 of PTP Tax Platform.
Q: I have printed a return through FBI for a client and I am not
getting all the supplementary pages printed.
A: This seems to be an intermittent refreshing issue that is being
investigated by the development team and seems to be caused when
batch printing returns. If you do get this issue if you go into
“returns sent to clients for signing” and click reprint for the
appropriate return it should then print all the pages.
Q: I am completing a client SA100 and when I try to print or
prepare for FBI I am getting a warning message saying that I have
not completed the state pension box.
A: There was an issue with the transfer forward where it was
incorrectly highlighting the state pension box for clients where
they are not of state pension age. This issue was resolved in
version 4.05 and later but not retrospectively, you can delete the
08/09 return and redo the transfer forward or alternatively
right mouse click into the state pension box to remove the blue
background which will resolve the warning message. The message
itself will not prevent you from filing online or printing the
return.
Q: I am completing a return for a client who is eligible for
Married Couples Allowance and received it in 2007/08 but when I run
the calculation for the current tax year I am not getting the
claim.
A: There was an issue with the transfer forward where it is not
bringing through the spouses details onto page AI3 for the married
couples allowance. This issue was resolved in version 4.1-0
but not retrospectively, you can delete the 08/09 return and redo
the transfer forward or alternatively re-enter the
details.
Q: I am completing a return and when I run the tax calculation I
am getting Blind Persons allowance which is not applicable.
A: This is being caused by an issue with the transfer forward from
2007/08 where you had completed box 23 on page TR6, it is now
completing box 12, page TR4 on the 2009 return for blind persons
allowance. This issue has been resolved in version 4.1-0 but
not retrospectively, you can delete the 08/09 return and redo the
transfer forward or alternatively you can delete the incorrect
entries.
Q: I have completed boxes 22 and 27 on the non-residence pages
to say the client is non-domiciled and claiming remittance basis so
they are not entitled to the Personal Allowance or the Capital
Gains Annual Exempt Amount currently PTP is removing the Personal
Allowance but is still giving the CGT annual exempt amount.
A: This has been resolved in version 4.2-0.
Q:I have made entries on the Short Partnership supplementary
pages at box SP27, SP28 and/or SP29 and when I run the tax
calculation the summary is generated and printed with these entries
being shown under 'Tax paid excluding notional
tax' against 'Partnerships' as expected but they are also being
duplicated incorrectly against 'Lloyd's Underwriters'?
A: This issue has been resloved for the version 4.1-0 service
pack.
Q: I am trying to prepare a return where my client is based
abroad and I am getting a pre filing validation referencing
"postcode".
A: HMRCs validations require a postcode to be entered and for
Foreign Address' it needs to be Q1 1IJ
Q: I am trying to prepare a return for FBI and getting a pre
filing validation referencing "address line 4"
A: HMRC have added additional validations into the address fields
on the clients address, and the restriction is now 28 characters
per address lines 1 and 2, 18 characters per address lines 3 and 4
and then the postcode is a maximum of 8. You also cannot have
commas or fullstops.
Q: I have filed a return and I am getting a rejection stating
"6492, self calculation case. the total tax due in box [CAL1] does
not agree with the calculated value of £x. the difference is £x.
please check".
A: This is now listed as a HMRC exclusion and HMRC have stated
that you will need to file a paper return to the local
district.
Q: Error No. 3001 - Type: business
The submission of this document has failed due to departmental
specific business logic in the Body Tag.
RaisedBy: ChRIS
Number: 6522
Type: business
Text: If all of boxes AOI5, AOI7, AOI9 and FOR44 are absent, Box1A
must be present.
Location:
/hd:GovTalkMessage[1]/hd:Body[1]/MTR:IRenvelope[1]/MTR:MTR[1]/MTR:SA100[1]/MTR:FinishingYourTaxReturn[1]/MTR:SigningYourForm[1]/MTR:ChargeableEventGains[1]
A: This is now listed as a HMRC exclusion and HMRC have stated
that you will need to file a paper return to the local
district.
Partnership
Return
Q: I am completing box 3.24 in the trade pages of a partnership
return but the validation states it cannot be over 15,000 rather
than 30,000?
A: This issue has been rectified in the version 4.05-0 and
subsequent service packs.
Q: There are currently some issues with regard to printing of
the partnership return. This is affecting page 1 and page 8.
A: There is a known issue with printing partnership returns where
on page 1 it is printing the partnership name and first line
of the address on the same line, and also on the signature page it
is printing a date of signing next to the partners name and this is
in American format. Both these issues have been resolved for
release 4.1-0 service pack.
Q: I am completing partnership return with two or more trade
profession or source details entered and not sure how to print or
file it online
A: This issue is resolved for version 4.31-0 of the PTP Tax
Platform.
Q: I have completed a partnership return with entries that would
create the short partnership statement and on the signing page it
has crossed the box for short partnership statement but on the
printed copy I am getting the full statement
A: This issue has been resloved for version 4.2-0.
Q: I have completed a partnership return with entries in boxes
7.7A to 7.9A for bank interest, but on the printed return the
entries do not appear in the boxes
A: This issue has been resolved for version 4.1-0 service pack.
Q: I am trying to view a 2009 partnership return and I am
getting a message that says “your tax return database needs
updating to the new version, another user on the network is
preventing the update”
A: This suggests a new service pack has been applied to the
software and so you will need to first view an individual tax
return for 2009, and this will then update the database tables and
then allow access to the partnership return.
Q: I am importing from PTP Accounts into PTP Partnership Return
and not getting all of the correct figures.
A: The import facility is not including balancing allowances or
importing the FYA correctly. This is being investigated and in the
meantime you will need to manually adjust the figures that are
being imported.
Trust Return
Q: I am printing a trust return and on page 1 my clients name is
not appearing.
A: This issue has been resloved for version 4.1-0 service pack.
Q: I am preparing a trust return for FBI and getting a pre
filing validation “"Error in XML: the element "Retiring" in
namespace http://www.govtalk.gov.uk/taxation/SA/SA900/09-09/2 has
invalid child element "Name" in namespace
http://www.gov.uk/taxation/SA/SA900/08-09/2. Line 163, position 58”
and “Error in XML: the element "New" in namespace
http://www.govtalk.gov.uk/taxation/SA/SA900/09-09/2 has invalid
child element "Name" in namespace
http://www.gov.uk/taxation/SA/SA900/08-09/2. Line 179, position
58”.
A: This issue has been resolved for version 4.1-0 service pack.
Q: I am completing a trust return with Foreign Dividends and
ticking the box to say “does not qualify for UK tax credit relief”
but when I run the calculation the foreign dividends are still
being grossed up and giving the additional relief
A: This issue has been rectified in the version 4.05-0 and
subsequent service packs
Q: I have selected to print the schedules for a clients trust
return, but I am getting the blank return and then the applicable
supporting schedules so I am getting 36 pages when I just wanted
2.
A: This issue is being investigated by our development team but you
can select the pages to print to avoid this.
Q: I am producing a trust return for a non resident trust and
when I run the tax calculation I am getting a tax pool adjustment
which I would not expect.
A: This issue is resolved in version 4.2-0.
Q: I am producing a trust return and have made entries in the
additional information box 21.11 and these are not printing on the
return
A: This issue has been resolved for version 4.1-0 service pack.
Q: when I am trying to print a trust return either through FBI
or the clients tax return tab I am getting an error message EC –
94, M – invalid use of null
A: This issue has been corrected in version 4.05-0 and
subsequent service packs and was being caused by the return having
Capital Gains Tax pages.
Q: I am completing a trust return with Capital Gains Tax pages
and on the further information on the Capital Gains pages TC6, the
box 'Enter any connection between you and the person from whom you
acquire the asset or to whom you disposed of the asset' only shows
28 characters when printed off, when there is space to include more
characters
A: The workaround is to enter in that box “See additional
information” and then enter all the details onto the additional
information box on page TC8. The 28 Character limit is an HMRC
requirement for this box.
Q: I am completing a trust and estate return, in the client main
details screen it is correctly showing as personal representative.
However, boxes 8.9 through to 8.17 are ticked on the return, when
they shouldn't be, as they apply to trustees only.
A: Although this will not prevent you from filing the return
online, and is acceptable to HMRC it has been resolved for version
4.2-0.
Q: I am completing a trust return with Capital Gains tax pages
and ticking the box to say “all gains assessed on the settlor” but
there doesn’t appear to be the relevant section on page TC4 to
enter the name and address of the settlor.
A: There has been a change in legalisation where the gains are no
longer assessed on the settlor so this tick box is no longer
applicable. The tick box has now been removed for version 4.1-0
service pack.
Q: On a trust return I have entered a reference into the
applicable field on the client main details tab but this is not
printing on page 1 of the trust return
A: This issue is resolved for version 4.1-0 service pack.
Q: When preparing a trust tax return for a Life Interest
Settlement where there is no income or chargeable disposals that
arose during the year, when you print the return page 2 is showing
a tick in “all the income arose in the UK and has had tax deducted
before you receive it (or is UK dividends with tax credits)”
instead of a tick in the box for “then, if you have made no
chargeable disposals, go straight to Question 19 on page 11” as
shown on screen, also if you have ticked “-You have mandated all
the income to the beneficiary(ies) and if you have made no
chargeable disposals go straight to question 19 on page 11 on the
printed copy the program ticks “-no income arose on the trust” and
doesn't put any tick to say that no chargeable disposals were
made.
A: This issue is resolved for version 4.1-0 sercice pack.
Q: I am entering Capital Gains for business assets in excess of
£1/2m and I don't seem to be getting the correct Entrepreneur's
Relief calculated.
A: This issue is resolved in v4.41-0. You will need to
revisit the Capital Gains pages in order to refresh the
calculations.
CT Platform
Q: When trying to prepare a CT600 for FBI I am getting a message
saying “No computations have been attached. Returns submitted
online must include the required attachments. A form sent without
them does not satisfy the requirements and the company will be
treated as not having made a return”
A: This suggests on the CT600 you have ticked to disable the profit
adjustment and therefore an additional computation must be sent in
PDF format. Otherwise you need to enable the profit adjustment on
the return and enter the full breakdown of any add backs or
deductions
Q: I have completed a CT600 and filed the return online. When I
go back into that return to either view or print, the First Year
Allowances is being recalculated and so displaying a different
figure than the original filed or printed copy.
A: This is an issue currently being investigated by the development
team and seems to be being caused when you have ticked to override
the calculated FYA figure on the return, when reviewing it, the
program is recalculating the figure and giving the appropriate
first year allowance for that year.
Accounts Platform
Q: I have printed a set of Accounts and am getting an error
message saying “can’t find insert field {section ref 386}
A: This issue is resolved for version 4.1-0 service pack.
Q: There is a ‘0’ at the start of the taxation accounting
policy, how do I remove this?
A: In the period specific details screen, click on Notes to the
financial statements, Accounting policies, Policy text and then
Taxation. On the right hand side, select ‘use policy entered
below’, click on the button ‘import the standard policy so it can
be edited’ and then delete the ‘0’.
Q: Wages & Salaries are being imported into the cost of
sales box on the Self Employment pages incorrectly. How do I change
this?
A: You will need to adjust the cost of sales figure and enter the
wages & salaries figure into box 18 (Wages, Salaries and other
staff costs).
Q: How can I import Interest received onto the Self Employment
pages as its not being imported?
A: This will need to be manually entered into box 61 (Income,
receipts and other profits included in business income or expenses
but not taxable as business profits) on page 3 of the Self
Employment pages.
