Frequently Asked Questions - Tax Expense
Q: I have filed a P11d online and have received
a rejection 7780 - saying that the class 1A nic does not agree
between the P11d and P11d(b)
A: This issue was reported by a PTP user and it is
a fault within the program. We will be unable to get a service pack
out to resolve due to the impending deadline for filing, so any
user who gets the rejection will need to file in paper format
Q: I have an employee who has more than 2 cars
but when I print the P11d it only shows the first 2 cars
A: This is due to the HMRC paper P11d only have
space for 2 cars. the program will therefore print the first two
cars on the P11d, with the total of all the cars, and you can then
print the working sheets to show the remainder of the cars. when
filing online all the working sheets are filed
Q: I am trying to prepare an employer to file
online and get a message to say “Employee [X] has no option
selected in part 1 of at least one P46 (car)- please check”?
A: This was an issue with the first release of Tax
Expense in April 2010, but this issue was resolved in version
5.097-0 or above. The update can be downloaded through the spanner
icon of the program or via the software updates section of the
website
Q: The benefit which has been entered is no
longer showing on the data entry screen?
A:This situation can occur due to one of three
reasons:
1.The display option has been set to a different specific type
of benefit, to view all benefits you are required to set this
option to All Transaction Types
2.The Display option has been set to show details for a different
particular tax year
3.The date used when entering the benefit details is not within the
selected tax year
Q: The benefit has been entered but is not
showing on the P11D form?
A: Ensure that the Payment Type is entered as
either type T or type S.
Note that if type N or D is selected the benefit will not show
on the P11D form
Q: An S336 claim is required how is this
entered into Tax Expense?
A: When entering the transaction, set the Payment
Type to S - Taxable and S336 et seq
Q: Can a P46(car) form be produced from the Tax
Expense platform?
A: To create a P46:
1.Log on to PTP Tax Expense and select the employer
2.Click the Employees/P11Ds tab then click on the employee
3.Click on the car benefit transaction then click the Working Sheet
Details button
4.Click the Print P46(car) option at the bottom of the
worksheet
Q: A P9D is being generated but this client
requires a P11D?
A: In order to produce a P11D form:
1.Log on to PTP Tax Expense and select the employer
2.Click the Employees/P11D tab
3.Click on the employee/director then click Amend
4.Either enter the clients salary OR enable the Salary not entered
P11D needed option
5.Click Save
Q: Can amended P11Ds be submitted online?
A: Due to restrictions in place on the HMRC
gateway system, amended P11Ds cannot be sent online. If an
amendment is required users must submit this to HMRC by post.
Q: Can files be attached to the P11Ds when
submitted online?
A: Due to restrictions in place on the HMRC
gateway system it is not possible to submit attached files with the
P11D forms. If additional documentation is required this must
be submitted to HMRC by post.
Q: The reports are not showing all the benefit
information entered?
A: You must generate the P11D forms before
producing any additional reports for the employer to ensure all
benefits are included.
Q: The make and model of a car is not available
on the list within the program, how can the CO2 emissions be
entered?
A: You can simply type the CO2 emissions
within the box provided instead of selecting the car make and model
from the database.
Q: Can blank P11Ds be submitted online?
A: The HMRC gateway system is unable to process
Nil P11Ds online. If a Nil P11D is required users must submit
this to HMRC by post
Q: Can P11Ds for earlier years be submitted
online?
A: Due to restrictions in place on the HMRC
gateway system only 2010 P11Ds can be sent online. Forms for
earlier years must be submitted to HMRC by post.
Q: I have created a benefit against an employee
and then run the benefit report which doesnt show the correct
figures against that employee. when i access the employee tab again
the transaction is now showing against the wrong employee
A: This was an issue with the first release of Tax
Expense in April 2010, but this issue was resolved in version
5.1.12. The update can be downloaded through the spanner icon of
the program or via the software updates section of the
website