Frequently Asked Questions - Trust Tax Returns
Q: when I try to run the transfer forward for
trust returns I get error code – 3265, M – item not found in
headers collection
A: this suggests that the fields in the database
did not update correctly during the installation and this therefore
needs to be rerun.
Q: when I try to print a trust return through
FBI I get an error code 5, invalid procedure call or argument
A: This is an issue in version 5.095-0 of tax
platform which has now been resolved. Please access the new
installation from the original site to install version 5.096-0.
Q: I am completing a trust return with Capital
Gains Tax pages and on the further information on the Capital Gains
pages TC6, the box 'Enter any connection between you and the person
from whom you acquire the asset or to whom you disposed of the
asset' only shows 28 characters when printed off, when there is
space to include more characters
A: The workaround is to enter in that box “See
additional information” and then enter all the details onto the
additional information box on page TC8. The 28 Character limit is
an HMRC requirement for this box.
Q: I have completed a trust return with land
and property pages with an overall loss. This amount isn't being
included in box 3.44 of the trust return
A: This was an issue with the first release of the
partnership return 2010 software but this has been resolved in
version 5.1.12 which can be downloaded through the spanner icon,
web updates tab of the program, or via the software updates section
of the website
Q: I have completed a trust return with CGT
pages and completed the additional information box 5.24 and when I
try to prepare the return for FBI I get a message that says "Error
in XML: The element 'TrustCapitalGains' in namespace
'http://www.govtalk.gov.uk/taxation/SA/SA900/09-10/1' has invalid
child element 'AdditionalInformationLine' in namespace
'http://www.govtalk.gov.uk/taxation/SA/SA900/09-10/1'. List of
possible elements expected: 'OtherEvents, OtherSharesOrSecurities,
LandAndPropertyDisposal, OtherAssets, AdditionalInformation' in
namespace 'http://www.govtalk.gov.uk/taxation/SA/SA900/09-10/1'.
Line 149, position 42."
A: This was an issue with the first release of the
partnership return 2010 software but this has been resolved in
version 5.1.12 which can be downloaded through the spanner icon,
web updates tab of the program, or via the software updates section
of the website
Q: I have completed a trust return and when I
prepare the return to file online I have excluded the schedules as
I do not wish these to go to HMRC, however when I try to print
the return with a copy of the schedules for the client the
schedules aren't being printed
A: This is an issue that we are aware of within
the software and is currently being investigated by our development
team and will hopefully be resolved in a future service pack
Q: I have a trust return not liable to income
taxed at the special tax rate but I cannot select no at box 8.15 on
page 3.
A: There are 3 trust types located on the client
main details and boxes 8.15/8.16 are populated according to the
trust type selected.