Customer Support

PTP customer support is regarded as some of the best in the industry. In this section you will find comprehensive hints and tips, frequently asked questions (FAQs) and step by step guides.

If you are unable to find the answer to your query in this section, a dedicated team is ready to help you by email or telephone.

We aim to resolve your issues and have you working again as soon as possible.

	Upgrade to the Latest Release Ensure your software is up to date. Here you will find the latest version of all PTP software modules ready to download.		Product How To Guides Access valuable information covering a range of popular topics and key procedures
	Frequently Asked Questions Find answers to the most commonly asked  support questions		Latest News Here you will find the latest news and exciting new developments

PTP Customer Services Communications policy

We will

• Add common queries to the FAQ list on our website as soon as practically possible
• Notify customers, by email and/or by announcement on the website, of anything that is considered to have a major effect on a large proportion of customers; this includes updates to the software
• Provide general information and useful guidance periodically via email newswires

While we will notify you of major updates, we recommend that you visit our website or use the 'connect to web and check for updates' facility within the programs (accessed via the spanner icon) regularly, to ensure you have the latest release.

PTP Software Updates policy

In order to ensure the best possible customer service we aim to release regular service packs, as necessary throughout the year, to rectify any issues that we become aware of that require urgent attention.

Trial version to full licence

If you have recently purchased PTP software and were running in trial mode you will find your registration codes attached to your invoice. Click the Spanner icon from the main toolbar and click the Registration tab to enter your full licence registration codes.