Support for your PTP software solution.
Always friendly and helpful and very knowledgeable about all of
the products. PTP customer service is second to none!
Stefanie Bowman, Bowman Taxation & Business
Consultancy Ltd, West Yorks
PTP customer support is regarded as some of the best in the
industry. In this section you will find comprehensive hints and
tips, Frequently asked questions (FAQs) and step by step
guides.
If you are unable to find the answer to your query in this
section, a dedicated team is ready to help you by email or telephone.
We aim to resolve your issues and have you working again as soon
as possible.
PTP Customer Services Communications Policy:
We will
- Add common queries to the FAQ list on our website as soon as
practically possible
- Notify customers - by email and/or by announcement on the
website- of anything that is considered to have a major effect
on a large proportion of customers; this includes updates to the
software
- Provide general information and useful guidance periodically
via email newswires
While we will notify you of major updates, we recommend that you
visit our website or use the 'connect to web and check for updates'
facility within the programs (accessed via the spanner icon)
regularly to ensure you have the latest release.
PTP Software updates policy:
In order to ensure the best possible customer service we aim to
release regular service packs as necessary throughout the
year to rectify any issues that we become aware of that require
urgent attention.
Trial version to full licence
If you have recently purchased PTP software and were running in
trial mode you will find your registration codes attached to your
invoice. Click on the Spanner icon from the main toolbar and select
the 'Registration' tab to enter your full licence registration
codes.
